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Help center
The Prompt Generator help center: how credits and plans work, uploads, choosing a model, billing, your account, content rules, licensing and privacy.
Getting started
What Prompt Generator does, how to write a prompt for your AI tool, the free daily prompts, credits, the studio and sharing your work.
- What is Prompt Generator?Prompt Generator writes prompts for the exact AI tool you use, keeps a prompt library, turns images into prompts and runs image and video prompts in a studio.
- Using the prompt toolsWrite a prompt for ChatGPT, Claude, Midjourney, Veo and more: pick a target, set options, refine, copy or save, and how many free prompts you get a day.
- How credits workCredits pay for studio generations and for prompt runs past the free allowance. Where credits come from, what uses them and when they come back.
- Your first studio generationRun your first image, video or audio generation in the studio: bring a prompt, pick a model, check the credit price, sign in and download the result.
- Prompt tools, studio tools and the studioThree ways to work: prompt tools write a prompt to paste anywhere, studio tools are set up for one job, and the studio gives you every mode and model.
- Uploading photosWhich photos, videos and audio files the studio and image to prompt accept, the size limits, what makes a good input and who can see your uploads.
- Sharing your work and suggesting templatesShare studio results and prompts to the public gallery with views and likes, or suggest them as prompt library templates and earn 20 credits per accepted one.
- Review rewardsWrite an honest review of Prompt Generator on a listed review site, send us the link through the support widget and get credits once per site, whatever your rating.
Billing
Paid plans, credit top-ups, the first month discount, when credits expire, receipts, declined payments, cancelling and refunds.
- Plans and creditsWhat the free account includes, what each paid plan adds, how monthly and yearly billing grant credits, the one-time Lifetime deal, and how to switch plans.
- Do credits expire?Most credits never expire and roll over; check-in and Lifetime credits are the exceptions. What happens to your balance when you cancel, miss a payment or leave.
- Top-upsBuy a one-time pack of credits without a subscription: who can buy one, when the credits arrive, what it changes and when a plan is the better buy.
- Cancel your subscriptionCancel a paid plan yourself with Cancel plan on the Billing page, what happens to your plan, credits and prompt allowance afterwards, how to keep the plan after all, and how to come back.
- Failed paymentsWhat happens when a checkout or renewal payment fails, how it affects your plan, credits and prompt allowance, and how to fix it in the billing portal.
- Invoices and receiptsWhere to find invoices for subscriptions and receipts for top-ups, what the receipt email lists, and how to get a copy of an older document.
- First month offerThe discounted first month for new subscribers: which plan and billing it covers, who qualifies, how checkout applies it and what you pay after.
- Requesting a refundFailed prompt runs and studio generations are refunded in credits on their own. How to ask for money back on a plan, top-up or Lifetime and which payments qualify.
Account
Signing in with Google or a password, sign-in errors, resetting your password, changing your email and closing your account.
- Reset your passwordChoose a new password from an emailed link, how long the link works, what to do when it does not arrive, and how to add a password to a Google account.
- Change your email, password or nameChange your display name on your profile, set a new password with the reset link, and ask us to move your account to a new email address.
- Trouble signing inWhat each sign-in and sign-up error means, including Google sign-in, too many attempts, the human check and linking Google to a password account.
- Close your accountHow to have your account deleted, what is removed and what is kept, what happens to a subscription and credits, and what to do before you ask.
Content policy
What the prompt tools and the studio will make, why a request was blocked, how to ask for a review and how to report a gallery item.
- What you can createWhat the prompt tools and the studio will write and make, what they refuse, whose photos you may upload, and how prompts and shared items are checked.
- Why was my request blocked?Why a prompt tool run, a studio generation or a share was blocked, whether it cost anything, and what to do if you think it was a mistake.
- Appealing a decisionAsk us to review a blocked request, a paused or turned-off account, a refused share or a hidden gallery item, and what to include so we can decide.
- Reporting contentHow to report an item in the public gallery, what each reason means, when a reported item is hidden, and how to report misuse of your face or photo.
Licensing
Who owns what you make, when you may use studio results in paid work, and when to label AI images, video and audio.
- Who owns outputs?Who owns the images, video and audio you make in the studio, what rights you keep in your uploads and prompts, and what license you give us to run the service.
- Commercial useWhen you may use studio results in ads, products and client work, what results made with free credits allow, and what to check before a result goes public.
- Attribution and labellingWhether you need to credit Prompt Generator or the model when you publish a result, when AI content needs a label, and how to avoid misleading people.
Privacy and data
Where your prompts, photos and results are sent, how long they are kept, whether they train AI models, and how to get or delete your data.
- Do you train on my images?We do not train AI models on your prompts, photos or results. Which gateways and model makers receive them to answer a request, and who else can see them.
- Data retentionHow long we keep saved prompts, uploads, studio results, credit history and safety records, what stays in your browser, and how to delete each one.
- Data requestsHow to ask for a copy of your data, a correction or a deletion, what you can do yourself, how we check it is you, and how long an answer takes.
Best practices
How to give the prompt tools a good idea, how to pick the right target or studio model, and which photos give the best results.
- Writing better promptsHow to give the prompt tools an idea they can work with, what a strong chat, image or video prompt contains, and how to fix a prompt that misses.
- Choosing a target or modelWhich target to write a prompt for, and which studio model to run it on for photos, images, video and audio, with starting picks and price checks.
- Input photo qualityWhich photos give the best results in the studio and in image to prompt: light, framing, faces, two-person tools, upscaling, lip sync and file limits.
Support
How to reach us, what to fix yourself first, and what details to send for account, billing, prompt and generation problems.
- Contact supportHow to reach us, what you can fix yourself first, and which details to send for account, billing, prompt tool and studio problems.
- Admin MCP serverFor site admins: create an admin token, connect Claude Code or another MCP client, what each scope allows, how confirm works and where every call is logged.
Glossary
Plain definitions of the words used on Prompt Generator: targets, the daily allowance, refines, credits, the studio, templates and more.
Still stuck? Contact support
Send us a message and tell us what you tried. Sign in first so we can find your account. What to include is on the contact page.