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Billing
Paid plans, credit top-ups, the first month discount, when credits expire, receipts, declined payments, cancelling and refunds.
- Plans and creditsWhat the free account includes, what each paid plan adds, how monthly and yearly billing grant credits, the one-time Lifetime deal, and how to switch plans.
- Do credits expire?Most credits never expire and roll over; check-in and Lifetime credits are the exceptions. What happens to your balance when you cancel, miss a payment or leave.
- Top-upsBuy a one-time pack of credits without a subscription: who can buy one, when the credits arrive, what it changes and when a plan is the better buy.
- Cancel your subscriptionCancel a paid plan yourself with Cancel plan on the Billing page, what happens to your plan, credits and prompt allowance afterwards, how to keep the plan after all, and how to come back.
- Failed paymentsWhat happens when a checkout or renewal payment fails, how it affects your plan, credits and prompt allowance, and how to fix it in the billing portal.
- Invoices and receiptsWhere to find invoices for subscriptions and receipts for top-ups, what the receipt email lists, and how to get a copy of an older document.
- First month offerThe discounted first month for new subscribers: which plan and billing it covers, who qualifies, how checkout applies it and what you pay after.
- Requesting a refundFailed prompt runs and studio generations are refunded in credits on their own. How to ask for money back on a plan, top-up or Lifetime and which payments qualify.
Still stuck? Contact support
Send us a message and tell us what you tried. Sign in first so we can find your account. What to include is on the contact page.